Title

A Low Cost Technique To Evaluate Usable Product For Small Manufacturing Companies: A Case Study On Garcia Robot

Keywords

Ontology; Performance; Service Systems; Sustainability

Abstract

In order to leverage individual and organizational learning and to remain competitive in current turbulent markets it is important for employees, managers, planners and leaders to perform at high levels over time. Employee competence and skills are extremely important matters in view of the general shortage of talent and the mobility of employees with talent. Two factors emerged to have the greatest impact on the competitiveness of complex service systems: improving managerial and employee's knowledge attainment for skills, and improving the training and development of the workforce. This paper introduces the knowledge-based user-centered service design approach for sustainable skill and performance improvement in education, design and modeling of the next generation of complex service systems. The rest of the paper cover topics in human factors and sustainable business process modeling for the service industry, and illustrates the user-centered service system development cycle with the integration of systems engineering concepts in service systems. A roadmap for designing service systems of the future is discussed. The framework introduced in this paper is based on key user-centered design principles and systems engineering applications to support service competitiveness. © 2012 - IOS Press and the authors. All rights reserved.

Publication Date

4-23-2012

Publication Title

Work

Volume

41

Issue

SUPPL.1

Number of Pages

2089-2096

Document Type

Article; Proceedings Paper

Personal Identifier

scopus

DOI Link

https://doi.org/10.3233/WOR-2012-0436-2089

Socpus ID

84859860498 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/84859860498

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