Title

Innovation In User-Centered Skills And Performance Improvement For Sustainable Complex Service Systems

Keywords

accidents; CTD; injuries; restaurant; workload

Abstract

Restaurant employees must deal with loud noise, busy environments, difficult customers, heavy, awkward, sharp, and hot objects, repetitive motions, and stress on various joints, all of which can lead to fatigue, sudden accidents, and longterm musculoskeletal injury. The goal of this case study was to assess the risk of injuries and accidents from conducting various tasks in the restaurant, specifically carrying/lifting, table management, and polishing silverware. The nine participants were servers at a local country club restaurant. Physical workload was measured by a scale of physical exertion. Cognitive workload was assessed, as well as cumulative trauma disorder risk. Overall results show that there is sufficient risk in some of the tasks to warrant concern. Specific results are discussed, as well as recommendations for improved safety. © 2012 - IOS Press and the authors. All rights reserved.

Publication Date

4-23-2012

Publication Title

Work

Volume

41

Issue

SUPPL.1

Number of Pages

3923-3929

Document Type

Article; Proceedings Paper

Personal Identifier

scopus

DOI Link

https://doi.org/10.3233/WOR-2012-0063-3923

Socpus ID

84859851585 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/84859851585

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