Title

Your Wait Time From This Point Will Be...: Practices For Designing Amusement Park Queues

Keywords

design strategies; environmental design; queue design; time perception; universal design

Abstract

Amusement park developers have begun designing queue systems to make the wait for service less cumbersome for guests. Maister introduced a theoretical framework with eight guidelines for improving customer satisfaction and minimizing the perception of wait duration. These guide- lines were designed to be generalizable to a wide range of settings but do not fully take into account the unique characteristics of theme park queues. The following proposed guidelines offer a taxonomy for reducing the negative impact of subjective perception of time and provide a specific framework for designing these queued environments in an amusement park setting. © 2013 Human Factors and Ergonomics Society.

Publication Date

4-1-2013

Publication Title

Ergonomics in Design

Volume

21

Issue

2

Number of Pages

22-28

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1177/1064804613477100

Socpus ID

84876893185 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/84876893185

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