Title

Better Than Ever? Employee Reactions To Ethical Failures In Organizations, And The Ethical Recovery Paradox

Keywords

Behavioral ethics; Ethical failure; Ethical recovery paradox; Relationship repair; Service recovery paradox

Abstract

This research examines organizational attempts to recover internally from ethical failures witnessed by employees. Drawing on research on service failure recovery, relationship repair, and behavioral ethics, we investigate how witnessing unethical acts in an organization impacts employees and their relationship with their organization. In two studies-one in the lab and one in the field-we examine the extent to which it is possible for organizations to recover fully from these ethical lapses. Results reveal an ethical recovery paradox, in which exemplary organizational efforts to recover internally from ethical failure may enhance employee perceptions of the organization to a more positive level than if no ethical failure had occurred. © 2013 Elsevier Inc.

Publication Date

3-1-2014

Publication Title

Organizational Behavior and Human Decision Processes

Volume

123

Issue

2

Number of Pages

206-219

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1016/j.obhdp.2013.10.002

Socpus ID

84892777845 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/84892777845

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