Title

Ucf Library Express: Assessing A Faculty Delivery Service

Keywords

delivery systems; ground delivery; ILLiad; interlibrary loan departments

Abstract

As it becomes increasingly difficult to demonstrate the worth of the library to the academic community, gate counts and usage statistics are no longer enough. Showing the impact the library has on the community requires planning new services with outcome measurement from the start. This article outlines a plan for assessing the impact of a faculty book delivery service at the University of Central Florida's John C. Hitt Library. It includes a review of outcome measurement and other relevant literature, the service goals and outcomes, and a data plan for demonstrating and communicating the outcomes. This article is the third in a series of three articles that together make up an entire project planning and management document that is based on Rhea Rubin's (2006) Outcome Measurement model. The plan in its entirety provides an example of how to apply the Outcome Measurement model in an academic library setting.

Publication Date

3-15-2014

Publication Title

Journal of Interlibrary Loan, Document Delivery and Electronic Reserve

Volume

24

Number of Pages

41-57

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1080/1072303X.2014.938880

Socpus ID

84911963220 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/84911963220

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