Title

Ucf Library Express: Planning A Faculty Delivery Service

Keywords

delivery systems; ground delivery; ILLiad; interlibrary loan departments

Abstract

As it becomes increasingly difficult to demonstrate the worth of the library to the academic community, gate counts and usage statistics are no longer enough. Showing the impact the library has on the community requires planning new services with outcome measurement from the start. This article outlines a project plan for launching a faculty book delivery service at the University of Central Florida's John C. Hitt Library using Rhea Rubin's (2006) Outcome Measurement model. The article reviews the relevant literature, analyzes the current internal and external climate in which the service will be implemented, discusses the logistical aspects of the service such as cost, delivery method, and staffing, and concludes by determining the goals and outcomes of the service based on these factors. This article is the first in a series of three articles that together make up an entire project planning and management document, including planning, marketing, and assessing the service. The plan in its entirety provides an example of how to apply the Outcome Measurement model in an academic library setting.

Publication Date

3-15-2014

Publication Title

Journal of Interlibrary Loan, Document Delivery and Electronic Reserve

Volume

24

Number of Pages

5-22

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1080/1072303X.2014.929551

Socpus ID

84911954648 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/84911954648

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