Title

The Relative Effectiveness Of Active Listening In Initial Interactions

Abstract

Although active listening is considered an important communication skill in a variety of occupational and therapeutic fields, few experiments compare dyadic partners' perceptions of active listening with other types of listening responses. This study involves 115 participants engaged in interactions with 10 confederates trained to respond with active listening messages, advice, or simple acknowledgements. Results indicate that participants who received active listening responses felt more understood than participants who received either advice or simple acknowledgements. Further, participants who received either active listening responses or advice were more satisfied with their conversation and perceived the confederate to be more socially attractive than participants who received simple acknowledgements, although the effect sizes for these differences were small. Conversational satisfaction and social attractiveness did not differ between participants receiving active listening responses and participants receiving advice, however. © 2014 Copyright International Listening Association.

Publication Date

1-1-2014

Publication Title

International Journal of Listening

Volume

28

Issue

1

Number of Pages

13-31

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1080/10904018.2013.813234

Socpus ID

84892409480 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/84892409480

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