Assessing Graduate Programs In Engineering Management

Keywords

Assessment; Engineering education; Graduate education

Abstract

Most assessment in engineering education is driven by ABET and to a lesser extent regional accreditation. Therefore, assessing student outcomes and learning objectives is the focus of most university assessment systems. However, nontraditional, customer driven executive education (to include online) assessment systems must ensure quality expectations are being met with a focus on customer satisfaction using a quantitative and sustainable assessment methodology. This paper addresses what needs to be assessed for customer satisfaction such as content, customer service, faculty, facilities, etc. We will also present several scoring methodologies, along with pros and cons, as the best means to track and score assessment data along with candidate questions to ensure stakeholder satisfaction is being properly captured. Like any expensive high-end product, professional graduate programs must maintain a high level of customer satisfaction. This paper is meant to present a set of criteria, questions, processes, and scoring methodology for that purpose.

Publication Date

1-1-2018

Publication Title

39th International Annual Conference of the American Society for Engineering Management, ASEM 2018: Bridging the Gap Between Engineering and Business

Number of Pages

540-547

Document Type

Article; Proceedings Paper

Personal Identifier

scopus

Socpus ID

85064350778 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/85064350778

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