Can Error Management Culture Increase Work Engagement In Hotels? The Moderating Role Of Gender
Keywords
Error management culture; Gender; Hospitality industry; Organizational citizenship behaviors; Work engagement
Abstract
This study examines (1) the influence of error management culture on employees’ work engagement; (2) how gender affects the proposed relationship; and (3) the mediating effect of work engagement between error management culture and organizational citizenship behaviors. Data were collected from frontline hotel employees in China (Study 1) and hotel managers in the United States (Study 2). The results support the overall moderated mediation model. Results indicated that organizational error management culture has a stronger effect on work engagement for the male group and that increased work engagement resulted in increased organizational citizenship behaviors.
Publication Date
12-15-2018
Publication Title
Service Business
Volume
12
Issue
4
Number of Pages
757-778
Document Type
Article
Personal Identifier
scopus
DOI Link
https://doi.org/10.1007/s11628-018-0374-9
Copyright Status
Unknown
Socpus ID
85045628196 (Scopus)
Source API URL
https://api.elsevier.com/content/abstract/scopus_id/85045628196
STARS Citation
Guchait, Priyanko; Zhao, Xinyuan; Madera, Juan; Hua, Nan; and Okumus, Fevzi, "Can Error Management Culture Increase Work Engagement In Hotels? The Moderating Role Of Gender" (2018). Scopus Export 2015-2019. 10299.
https://stars.library.ucf.edu/scopus2015/10299