Can Error Management Culture Increase Work Engagement In Hotels? The Moderating Role Of Gender

Keywords

Error management culture; Gender; Hospitality industry; Organizational citizenship behaviors; Work engagement

Abstract

This study examines (1) the influence of error management culture on employees’ work engagement; (2) how gender affects the proposed relationship; and (3) the mediating effect of work engagement between error management culture and organizational citizenship behaviors. Data were collected from frontline hotel employees in China (Study 1) and hotel managers in the United States (Study 2). The results support the overall moderated mediation model. Results indicated that organizational error management culture has a stronger effect on work engagement for the male group and that increased work engagement resulted in increased organizational citizenship behaviors.

Publication Date

12-15-2018

Publication Title

Service Business

Volume

12

Issue

4

Number of Pages

757-778

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1007/s11628-018-0374-9

Socpus ID

85045628196 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/85045628196

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