Public Administrators’ Use Of Social Media Platforms: Overcoming The Legitimacy Dilemma?

Keywords

critical theory; Habermas; legitimacy dilemma; social media

Abstract

Previous research incorporates Habermas’ theory of communicative action with implications of social media for public discourse, yet few studies consider the theory’s relevance and applicability to public administrators. This article addresses this weak link by focusing on the administration legitimacy dilemma. While social media can be useful to public administrators facilitating collaborative interactions with citizens, these platforms are not automatically suited to public participation in governance. Habermas’ theory offers a framework for understanding these possibilities and challenges, as well as adapting social media constructively to administrative practice.

Publication Date

5-1-2016

Publication Title

Administration and Society

Volume

48

Issue

4

Number of Pages

477-496

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1177/0095399713503463

Socpus ID

84962129363 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/84962129363

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