A Technology Adoption And Implementation Process In An Independent Hotel Chain

Keywords

Electronic locking systems; Hotel; Innovations adoption; Leader influence; Radio frequency identification (RFID) technology; Vendor co-creation

Abstract

Successful technological initiatives in the hospitality industry are a product of a well-planned and executed innovation adoption process. This qualitative study investigated the adoption of radio frequency identification (RFID) enabled locking technology in an independent hospitality company as a mechanism for service innovation and improved internal process efficiency. Findings from the research generated themes significantly impacting the knowledge and persuasion stages of the diffusion of innovations (DOI) adoption process. Results produced theoretical implications which suggest the dual nature of adoption process in the service industries, as well as practical recommendations for the implementation of new technologies in the hospitality industry.

Publication Date

8-1-2016

Publication Title

International Journal of Hospitality Management

Volume

57

Number of Pages

93-105

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1016/j.ijhm.2016.06.005

Socpus ID

84977138910 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/84977138910

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