The Role Of Emotion In Workplace Incivility

Keywords

Affect infusion model; Leader-member exchange; Organizational behaviour; Perceived organizational support; Psychological contract violation

Abstract

Purpose – The purpose of this paper is to examine leader-member exchange (LMX) and perceived organizational support (POS) as moderators of the relationship between psychological contract violation and workplace incivility. Design/methodology/approach – An online survey was administered to employed adults. Findings – The association between violation and incivility was more pronounced when levels of LMX and POS were higher. Research limitations/implications – The correlation design limits the ability to draw causal inferences. Affect models, including but not limited to affect infusion model (AIM), offer a useful framework for enhancing understanding of incivility and other forms of counterproductive work behaviors. Practical implications – The study has contributed to knowledge about contract violation’s implications for work behaviors, such as incivility. Managers sensitive to the dynamics of contract breach may prevent feelings of violation by communicating clearly and often about expectations, resources, and procedures. Social implications – Organizational and societal leaders may be well served by knowledge about preventing people’s intense responses to perceived violation by appropriately responding to perceived breach. Originality/value – The study draws upon AIM as a novel approach to understanding conditions under which negative emotions are most likely to relate to workplace incivility. Moreover, the roles of social exchange variables LMX and POS have heretofore been unexplored as moderators of the violation-incivility relationship.

Publication Date

5-11-2015

Publication Title

Journal of Managerial Psychology

Volume

30

Issue

4

Number of Pages

390-405

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1108/JMP-11-2012-0373

Socpus ID

84929318990 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/84929318990

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