Towards Constructing The Meaning Of “Aggressive Hospitality”

Keywords

Aggressive hospitality; contact avoidance; grounded theory; host–guest relationship; mutual gaze; staged authenticity; the Caribbean; tourism-dependent; tourist experience; tourist resentment

Abstract

“Aggressive hospitality” is an emergent phenomenon that is yet to be understood in the tourism field. This phenomenon involves social interaction between hosts and guests that imitates a hospitable encounter, but at the same time fails to demonstrate some characteristic(s) inherent to hospitable behavior. The underlying forces of the phenomenon are traced back to imperialism, high tourism dependence of the developing regions, staged authenticity, and the mutual gaze. The study focuses on two cruise destinations in the Caribbean region and utilizes over 1200 online reviews to construct the meaning of the phenomenon. Theoretical insights and practical implications are provided based on the findings.

Publication Date

10-13-2018

Publication Title

Journal of Travel and Tourism Marketing

Volume

35

Issue

8

Number of Pages

1043-1057

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1080/10548408.2018.1470595

Socpus ID

85047392887 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/85047392887

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