The Principle Of Reciprocity In Hospitality Contexts: The Relationship Between Tipping Behavior And Food Servers’ Approaches To Handling Leftovers

Keywords

hospitality; persuasion; reciprocity; restaurants; tipping

Abstract

Based on the norm of reciprocity, this study hypothesized that food servers would earn higher tips when they boxed customers’ leftovers compared with having customers’ box leftovers themselves. In addition, the effect of writing messages (i.e., the date and/or customer’s name) on boxes of leftovers was explored. Two female food servers waited on 608 diners and boxed or did not box leftovers, and wrote or did not write messages on boxes. The hypothesis was supported. However, writing messages was not associated with tipping behavior.

Publication Date

2-1-2018

Publication Title

Journal of Hospitality and Tourism Research

Volume

42

Issue

2

Number of Pages

287-294

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1177/1096348014562425

Socpus ID

85040188332 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/85040188332

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