Globalization Of Workforce: Pls Approach To Higher-Order Value Construct In A Study Abroad Context

Keywords

Experiential learning; Externship; Hospitality internship; Internationalization behaviour; Internship; Partial least squares (PLS); Satisfaction; Study abroad; Value

Abstract

Purpose: This paper aims to investigate hospitality study abroad experiences as an educational service in which the experience encompasses services that combine tangible and intangible actions that require students to move from the classroom to a practical setting. It empirically investigates the relationship between students’ study abroad, perceived value and perceived sacrifice (monetary and non-monetary) with their overall satisfaction and internationalization intentions. Design/methodology/approach: A total of 57 students who had completed an international externship experience were contacted and invited to complete an online survey. The online survey gauged the student’s perception of their externship experience, the overall satisfaction and the internationalization intentions. The instrument also gathered demographic information about the participants. The proposed model was estimated by using partial least squares (PLS) path modeling. Findings: The results indicate that PLS can be used to assess the theory of consumption value for study abroad experiential learning. The results of the hypotheses testing indicate that the value students get and give is a suitable and significant predictor of satisfaction and internationalization. However, students’ satisfaction with their study abroad internship does not predict future internationalization intentions. Originality/value: This study sheds light on hospitality students’ perceived value, satisfaction and internationalization intentions when they complete a study abroad internship program. The results indicate that the value students get and give is an appropriate and important predictor of satisfaction and attitude toward international education.

Publication Date

12-6-2018

Publication Title

Journal of Hospitality and Tourism Technology

Volume

9

Issue

3

Number of Pages

314-337

Document Type

Article

Personal Identifier

scopus

DOI Link

https://doi.org/10.1108/JHTT-10-2017-0114

Socpus ID

85050205490 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/85050205490

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