Seeing Is Believing: Improving The Perceived Trust In Visually Embodied Alexa In Augmented Reality

Keywords

Augmented reality; H.5.1 [Information Interfaces and Presentation]: Multimedia Information Systems - Artificial, Augmented, and Virtual Realities; intelligent virtual assistants; Internet of Things; perceived trust and reliability; social interaction

Abstract

Voice-activated Intelligent Virtual Assistants (IVAs) such as Amazon Alexa offer a natural and realistic form of interaction that pursues the level of social interaction among real humans. The user experience with such technologies depends to a large degree on the perceived trust in and reliability of the IVA. In this poster, we explore the effects of a three-dimensional embodied representation of Amazon Alexa in Augmented Reality (AR) on the user's perceived trust in her being able to control Internet of Things (IoT) devices in a smart home environment. We present a preliminary study and discuss the potential of positive effects in perceived trust due to the embodied representation compared to a voice-only condition.

Publication Date

7-2-2018

Publication Title

Adjunct Proceedings - 2018 IEEE International Symposium on Mixed and Augmented Reality, ISMAR-Adjunct 2018

Number of Pages

204-205

Document Type

Article; Proceedings Paper

Personal Identifier

scopus

DOI Link

https://doi.org/10.1109/ISMAR-Adjunct.2018.00067

Socpus ID

85065519107 (Scopus)

Source API URL

https://api.elsevier.com/content/abstract/scopus_id/85065519107

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