COVID-19 and the Future of Work in the Hospitality Industry

Creator

Arthur Huang, University of Central FloridaFollow
Efren De la Mora Velasco, University of Central FloridaFollow
Jessica Marsh, University of Central FloridaFollow
Hannah Workman, University of Central FloridaFollow

DOI Link

https://doi.org/10.1016/j.ijhm.2021.102986

Keywords

Adaptation; Job trends; Skill training; Workers

Abstract

The COVID-19 pandemic has significantly disrupted the hospitality industry. This research combines different data to examine the US labor market trends during COVID-19. It is found that low-preparation jobs in leisure and hospitality are the hardest hit and slow to recover. The pandemic has highlighted growing issues in workplace safety, skill gaps, technology adoption, and work reorganization in the hospitality industry. This paper develops two propositions about preparing hospitality workers for the future of work and providing flexible work arrangements.

Publication Date

9-2021

Original Citation

Huang, A., De la Mora Velasco, E., Marsh, J., & Workman, H. (2021). COVID-19 and the future of work in the hospitality industry. International Journal of Hospitality Management, 97, N.PAG. https://doi.org/10.1016/j.ijhm.2021.102986

Document Type

Paper

Language

English

Source Title

International Journal of Hospitality Management

Copyright Status

Unknown

College

Rosen College of Hospitality Management

Location

Rosen College of Hospitality Management

STARS Citation

Huang, Arthur; Velasco, Efren De la Mora; Marsh, Jessica; and Workman, Hannah, "COVID-19 and the Future of Work in the Hospitality Industry" (2021). Faculty Scholarship and Creative Works. 1028.
https://stars.library.ucf.edu/ucfscholar/1028