The Effect of Servant Leadership on Hotel Employees' Behavioral Consequences: Work Engagement Versus Job Satisfaction
Keywords
Absenteeism; Job performance; Work engagement
Abstract
Our paper explores the impact of servant leadership on absenteeism, in-role performance, and extra-role performance via the mediating roles of work engagement and job satisfaction. Our study utilized hotel employee-supervisor dyadic data with time-lagged measurement collected in Russia. Study results reveal that the positive effect of servant leadership on work engagement is stronger than on job satisfaction. As hypothesized, work engagement is a mediator between servant leadership and job satisfaction. The mediation influence of work engagement in the linkage between servant leadership and absenteeism is greater than the mediation influence of job satisfaction. This is also true for the mediation impact of work engagement in the association between servant leadership and in-role and extra-role performances. These findings enhance current understanding about the effectiveness of work engagement versus job satisfaction regarding the effect of servant leadership on behavioral consequences.
Publication Date
9-2021
Document Type
Paper
Language
English
Source Title
International Journal of Hospitality Management
Volume
97
Copyright Status
Unknown
College
Rosen College of Hospitality Management
Location
Rosen College of Hospitality Management
STARS Citation
Ozturk, Anastasia; Karatepe, Osman M.; and Okumus, Fevzi, "The Effect of Servant Leadership on Hotel Employees' Behavioral Consequences: Work Engagement Versus Job Satisfaction" (2021). Faculty Scholarship and Creative Works. 1030.
https://stars.library.ucf.edu/ucfscholar/1030