Exploring the Links Among Corporate Social Responsibility, Reputation, and Performance From a Multi-Dimensional Perspective
Keywords
Corporate social responsibility; Financial performance; Hotel industry; Non-financial performance; Reputation
Abstract
This study examines the links among corporate social responsibility (CSR), reputation, and performance in hotel companies from a multidimensional perspective. Data were collected from 322 hotels in China and partial least squares equation modelling (PLS-SEM) was employed for a causal-predictive analysis. Study results reveal that CSR practices influence hotel reputation as seen from both international and local perspectives. CSR and reputation influence performance dimensions (accounting-based performance, market-based performance, and non-financial performance) differently. The research findings offer specific theoretical and practical implications for hotel managers.
Publication Date
10-1-2021
Original Citation
González-Rodríguez, M. R., Díaz-Fernández, M. C., Shi, F., & Okumus, F. (2021). Exploring the links among corporate social responsibility, reputation, and performance from a multi-dimensional perspective. International Journal of Hospitality Management, 99, N.PAG. https://doi.org/10.1016/j.ijhm.2021.103079
Document Type
Paper
Language
English
Source Title
International Journal of Hospitality Management
Volume
99
Copyright Status
Unknown
College
Rosen College of Hospitality Management
Location
Rosen College of Hospitality Management
STARS Citation
González-Rodríguez, M. Rosario; Díaz-Fernández, M. Carmen; Shi, Fangfang; and Okumus, Fevzi, "Exploring the Links Among Corporate Social Responsibility, Reputation, and Performance From a Multi-Dimensional Perspective" (2021). Faculty Scholarship and Creative Works. 1039.
https://stars.library.ucf.edu/ucfscholar/1039
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