Immigrant Hospitality Workers: Familism, Acculturation Experiences, and Perception of Workplace

Keywords

Immigrants; Hospitality workers; Acculturation; Familism; Job satisfaction; Organizational attachment

Abstract

This study offers an in-depth investigation of acculturation and familism among immigrant hospitality workers as well as their job satisfaction and organizational attachment. A qualitative approach consisting of semi-structured interviews with hospitality employees was adopted. The transcripts from these interviews were analyzed using both inductive and deductive approaches. The study findings suggest that workplace environment and relationships with others have a direct influence on immigrant workers' job satisfaction and organization attachment. Acculturation of individuals in this study was illustrated through their attempt to learn the language and adjust to the mainstream culture of the hosting country. In addition, family and ethnic community are an important support system for maintaining their heritage identity. This study provides several theoretical and practical implications regarding the significant influence of acculturation and familism in the lives of immigrant workers and their role in improving their job satisfaction and organization attachment.

Publication Date

5-2022

Original Citation

Lefrid, M., Torres, E. N., & Okumus, F. (2022). Immigrant hospitality workers: Familism, acculturation experiences, and perception of workplace. International Journal of Hospitality Management, 103, N.PAG. https://doi.org/10.1016/j.ijhm.2022.103213

Document Type

Paper

Language

English

Source Title

International Journal of Hospitality Management

Volume

103

College

Rosen College of Hospitality Management

Location

Rosen College of Hospitality Management

This document is currently not available for download.

View via DOI


Share

COinS