Measuring Patient Experience in Healthcare

Creator

Maksim Godovykh, University of Central FloridaFollow
Abraham Pizam, University of Central FloridaFollow

DOI Link

https://doi.org/10.1016/j.ijhm.2022.103405

Keywords

Healthcare; Hospitality; Methodology

Abstract

Understanding patient experience is crucial as it influences patient satisfaction, perceived quality of healthcare services, loyalty to physicians and providers, as well as patient health and well-being. However, the multidimensional, long-lasting, affective, and dynamic nature of patient experience demands using new metrics and emerging methodology for measurement. This research note aims to review the potential approaches to measuring patient experience in healthcare, provide a typology of patient experience metrics, and call for further research on evaluating patient experience and analyzing its effects on health outcomes.

Publication Date

7-2023

Original Citation

Godovykh, M., & Pizam, A. (2023). Measuring patient experience in healthcare. International Journal of Hospitality Management, 112, N.PAG. https://doi.org/10.1016/j.ijhm.2022.103405

Document Type

Paper

Language

English

Source Title

International Journal of Hospitality Management

Volume

112

Copyright Status

Unknown

College

Rosen College of Hospitality Management

Location

Rosen College of Hospitality Management

STARS Citation

Godovykh, Maksim and Pizam, Abraham, "Measuring Patient Experience in Healthcare" (2023). Faculty Scholarship and Creative Works. 1218.
https://stars.library.ucf.edu/ucfscholar/1218