Travellers' Social Media Postings During Protests and Mass Demonstrations

Keywords

collective behaviour theory; crises; e-wom; protest; qualitative content analysis; tourism

Abstract

Social media sites are useful platforms for providing crisis-related information. This study aims to identify specific categories shared by travellers on social media during crises such as protests and mass demonstrations. By employing qualitative data analysis methods, 932 comments about three large protests in 2019 were included in the analysis. Study results show that security concerns of tourists are more prominent in protests with high casualties and police involvement. Information about public transportation and areas to avoid is vital for tourists. To address tourists' concerns, many locals contribute to social media platforms in the absence of a timely and reliable source. Specific theoretical and practical implications are provided.

Publication Date

3-2024

Original Citation

Aktaş, B., Akbıyık, A., Nusair, K., & Okumus, F. (2024). Travellers’ social media postings during protests and mass demonstrations. Current Issues in Tourism, 27(10), 1513–1529. https://doi.org/10.1080/13683500.2023.2214359

Document Type

Paper

Source Title

Current Issues in Tourism

Volume

27

Issue

10

College

Rosen College of Hospitality Management

Location

Rosen College of Hospitality Management

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