An Epistemological View of Consumer Experiences
Keywords
consumer experience, consumption experience, experiential marketing, hospitality and tourism marketing
Abstract
This paper discusses the theoretical underpinnings of consumer experience by examining the definitions of experience and the contextual nature of consumer experiences. It offers a framework to better understand this construct in a hospitality and tourism context. The proposed framework demonstrates the multidimensional facets of the consumer experience. An extensive review of the literature identified three stream of empirical research. The paper suggests that the perception of consumer experience has numerous foundational origins that have complicated its growth as a viable and valued concept. This study proposes a number of emerging themes that give credence and direction to the concept of consumer experiences.
Publication Date
4-17-2010
Original Citation
Walls, A., Okumus, F., Wang, Y.C., and Kwun, D. (2011). An Epistemological View of Consumer experiences. International Journal of Hospitality Management, 30(1), 10-21.
Number of Pages
10-21
Document Type
Paper
Language
English
Source Title
International Journal of Hospitality Management
Volume
30
Issue
1
Copyright Status
Unknown
Copyright Date
2011
College
Rosen College of Hospitality Management
Location
Rosen College of Hospitality Management
STARS Citation
Walls, Andrew; Okumus, Fevzi; Wang, Youcheng C.; and Kwun, David J., "An Epistemological View of Consumer Experiences" (2010). Faculty Scholarship and Creative Works. 161.
https://stars.library.ucf.edu/ucfscholar/161