An Exploratory Case Study of Factors That Impact the Turnover Intentions and Job Satisfaction of Multi-Unit Managers in the Casual Theme Segment of the US Restaurant Industry

Keywords

multi-unit manager (MUM), restaurants, turnover, job satisfaction

Abstract

Multi-unit restaurants or "chain" restaurants represent the largest portion of the $537 billion U.S. foodservice industry (NRA, 2007). Turnover is the most serious issue facing these employers today; operators have consistently identified recruiting and retaining employees as their number one challenge. There is a need to identify the factors that impact turnover for a multi-unit manager (MUM) so employers can respond appropriately. Additionally, turnover factors must be identified in order to be able to develop human resources practices and policies that can help to prevent MUM turnover. This study investigated the factors that impact the turnover intentions and job satisfaction for MUMs in the U.S. casual restaurant. A survey was distributed to MUMs during their annual conference. The results indicated that MUMs needed training in the areas of human resources management, employee development, and leaders skills.

Publication Date

12-18-2009

Original Citation

Murphy, K. S., DiPietro, R.B., Rivera, M., Muller, C. (2009 ). An Exploratory Case Study of Factors That Impact the Turnover Intentions and Job Satisfaction of Multi-unit Managers in the Casual Theme Segment of the US Restaurant Industry. Journal of Food Service Business Research, 12 (3) pp. 200-218.

Number of Pages

200-218

Document Type

Paper

Language

English

Source Title

Journal of Foodservice Business Research

Volume

12

Issue

3

College

Rosen College of Hospitality Management

Location

Rosen College of Hospitality Management

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