An Exploratory Case Study of Factors That Impact the Turnover Intentions and Job Satisfaction of Multi-Unit Managers in the Casual Theme Segment of the US Restaurant Industry
Keywords
multi-unit manager (MUM), restaurants, turnover, job satisfaction
Abstract
Multi-unit restaurants or "chain" restaurants represent the largest portion of the $537 billion U.S. foodservice industry (NRA, 2007). Turnover is the most serious issue facing these employers today; operators have consistently identified recruiting and retaining employees as their number one challenge. There is a need to identify the factors that impact turnover for a multi-unit manager (MUM) so employers can respond appropriately. Additionally, turnover factors must be identified in order to be able to develop human resources practices and policies that can help to prevent MUM turnover. This study investigated the factors that impact the turnover intentions and job satisfaction for MUMs in the U.S. casual restaurant. A survey was distributed to MUMs during their annual conference. The results indicated that MUMs needed training in the areas of human resources management, employee development, and leaders skills.
Publication Date
12-18-2009
Original Citation
Murphy, K. S., DiPietro, R.B., Rivera, M., Muller, C. (2009 ). An Exploratory Case Study of Factors That Impact the Turnover Intentions and Job Satisfaction of Multi-unit Managers in the Casual Theme Segment of the US Restaurant Industry. Journal of Food Service Business Research, 12 (3) pp. 200-218.
Number of Pages
200-218
Document Type
Paper
Language
English
Source Title
Journal of Foodservice Business Research
Volume
12
Issue
3
Copyright Status
Unknown
Copyright Date
2009
College
Rosen College of Hospitality Management
Location
Rosen College of Hospitality Management
STARS Citation
Murphy, Kevin S.W.; DiPietro, Robin B.; Rivera, Manuel Antonio; and Muller, Christopher C., "An Exploratory Case Study of Factors That Impact the Turnover Intentions and Job Satisfaction of Multi-Unit Managers in the Casual Theme Segment of the US Restaurant Industry" (2009). Faculty Scholarship and Creative Works. 162.
https://stars.library.ucf.edu/ucfscholar/162
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