Commitment and conflict in the restaurant industry: Perceptions from the Generation Y viewpoint

Keywords

Conflict, Generation Y, Millennials, organizational commitment

Abstract

This study investigates Generation Y restaurant employees’ perceptions of conflict and the extent to which the presence of management team conflict influences employee organizational commitment. Regression analysis found that perceptions of task and process conflict negatively impact organizational commitment, while relationship conflict was not found to have a statistically significant impact on organizational commitment. This study represents the first attempt to understand the carryover effects of management team conflict on employees and offers insights into the perceptions of the Generation Y restaurant worker. Theoretical and managerial implications of the empirical findings as well as directions for future research are discussed.

Publication Date

7-29-2016

Original Citation

Murphy, K. S, Severt, D., Orlowski, M. (2017). Commitment and conflict in the restaurant industry: Perceptions from the Generation Y viewpoint. Journal of Foodservice Business Research, 20(2), 218-237.

Number of Pages

218-237

Document Type

Article

Language

English

Source Title

Journal of Foodservice Business Research

Volume

20

Issue

2

College

Rosen College of Hospitality Management

Location

Rosen College of Hospitality Management

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