Conflict And Commitment In The Restaurant Industry: Perceptions From The Generation Y Viewpoint
Keywords
Conflict, Generation Y, Millennials, organizational commitment
Abstract
This study investigates Generation Y restaurant employees’ perceptions of conflict and the extent to which the presence of management team conflict influences employee organizational commitment. Regression analysis found that perceptions of task and process conflict negatively impact organizational commitment, while relationship conflict was not found to have a statistically significant impact on organizational commitment. This study represents the first attempt to understand the carryover effects of management team conflict on employees and offers insights into the perceptions of the Generation Y restaurant worker. Theoretical and managerial implications of the empirical findings as well as directions for future research are discussed.
Publication Date
7-29-2016
Original Citation
Orlowski, M., Murphy, K.S., & Severt, D.E. (2016). Conflict and commitment in the restaurant industry: Perceptions from the Generation Y viewpoint. Journal of Foodservice Business Research. DOI: 10.1080/15378020.2016.1206772.
Document Type
Paper
Language
English
Source Title
Journal of Foodservice Business Research
Copyright Status
Unknown
College
Rosen College of Hospitality Management
Location
Rosen College of Hospitality Management
STARS Citation
Orlowski, Marissa; Murphy, Kevin S.; and Severt, Denver E., "Conflict And Commitment In The Restaurant Industry: Perceptions From The Generation Y Viewpoint" (2016). Faculty Scholarship and Creative Works. 227.
https://stars.library.ucf.edu/ucfscholar/227