Cultural Dimensions in a Restaurant Setting

Keywords

Cultural differences, cultural perception, restaurant customs, tipping, employee behavior, service pace

Abstract

Cultural differences in a restaurant dining service encounter including service style, service pace, tipping behavior and normative customs are presented. The case represents customers travelling from a foreign country and their experience while in Orlando, Florida for vacation. After reviewing the customer’s perspective and the employee’s perspective of the same experience, it is worthwhile to comprehend cultural differences and customer expectations from an international tourist’s standpoint. The case shall set forth discussions pertaining to how American dining restaurants can accommodate cultural barriers for international travelers.

Publication Date

1-1-2014

Original Citation

Murphy, K. S., Khan, M. (2014). Cultural Dimensions In A Restaurant Setting. Journal of Hospitality and Tourism Case Studies, 3(3).

Document Type

Paper

Language

English

Source Title

Journal of Hospitality and Tourism Cases

Volume

3

Issue

3

College

Rosen College of Hospitality Management

Location

Rosen College of Hospitality Management

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