Cultural Dimensions in a Restaurant Setting
Keywords
Cultural differences, cultural perception, restaurant customs, tipping, employee behavior, service pace
Abstract
Cultural differences in a restaurant dining service encounter including service style, service pace, tipping behavior and normative customs are presented. The case represents customers travelling from a foreign country and their experience while in Orlando, Florida for vacation. After reviewing the customer’s perspective and the employee’s perspective of the same experience, it is worthwhile to comprehend cultural differences and customer expectations from an international tourist’s standpoint. The case shall set forth discussions pertaining to how American dining restaurants can accommodate cultural barriers for international travelers.
Publication Date
1-1-2014
Original Citation
Murphy, K. S., Khan, M. (2014). Cultural Dimensions In A Restaurant Setting. Journal of Hospitality and Tourism Case Studies, 3(3).
Document Type
Paper
Language
English
Source Title
Journal of Hospitality and Tourism Cases
Volume
3
Issue
3
Copyright Status
Unknown
Copyright Date
2014
College
Rosen College of Hospitality Management
Location
Rosen College of Hospitality Management
STARS Citation
Murphy, Kevin Stephen and Khan, Marryam, "Cultural Dimensions in a Restaurant Setting" (2014). Faculty Scholarship and Creative Works. 248.
https://stars.library.ucf.edu/ucfscholar/248