Hotel Employees' Perception of Green Practices

Keywords

green practice, employee perception, importance-performance analysis, prganizational commitment

Abstract

This study examined how hotel employees perceive green practices. Data was collected from 220 employees working in eight green certified hotels in Orlando, Florida. Study results from an importance–performance analysis revealed that the surveyed employees rated their hotels' performance in green practices lower than the importance levels. A positive correlation was found between the employees' organizational commitment and their perception on the company's green practices. The relationship between the respondents' key demographic characteristics and their perception of green practices was also investigated. Lastly, implications for hotels are discussed to assist the companies to promote and train green practices among their employees.

Publication Date

3-5-2013

Original Citation

Kim, S. & Choi, Y. (2009). Hotel employees’ perception of green practices. International Journal of Hospitality and Tourism Administration. 14(2), 157-178.

Number of Pages

157-178

Document Type

Paper

Language

English

Source Title

International Journal of Hospitality and Tourism Administration

Volume

14

Issue

2

College

Rosen College of Hospitality Management

Location

Rosen College of Hospitality Management

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