Human Resource Management High Performance Work Practices and Contextual Setting, Does Industry Matter? A Comparison of the U.S. Restaurant Sector to the Manufacturing Industry.

Keywords

strategy, human resources management, restaurant, high-performance work practices

Abstract

This article uses an exploratory qualitative methodology to propose salient human resource management high-performance work practices in the casual restaurant industry. The differences between industries are discussed along with why some work practices used in manufacturing research are not relevant to a restaurant service industry; then the work practices that are applicable are posited. A contingency paradigm is used to discuss the importance of industry context in the development of a high-performance management system for restaurant managers.

Publication Date

11-20-2010

Original Citation

Murphy, K. S. & Williams, J. A. (2010). Human Resource Management High Performance Work Practices and Contextual Setting, Does Industry Matter? A Comparison of the U.S. Restaurant Sector to the Manufacturing Industry. Journal of Food Service Business Research. 13(4), 283-303.

Number of Pages

283-303

Document Type

Paper

Language

English

Source Title

Journal of Foodservice Business Research

Volume

13

Issue

4

College

Rosen College of Hospitality Management

Location

Rosen College of Hospitality Management

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