The Role of Demographics in Predicting e-Loyalty in Social Network Websites

Keywords

Social Networking Websites, e-Loyalty, Demographics, Gender, Customer Retention

Abstract

Although there is a considerable amount of research on loyalty in ecommerce settings, the number of studies that have examined loyalty behavior in social networking websites is scarce. Loyalty is an essential construct for social networking websites as the users generate the content in the website. The competitive scene of social networking websites created the critical issue of user loyalty. This research investigated the impact of demographic characteristics to e-loyalty in social networking websites. An online questionnaire was sent to a systematic sample of 500 participants. Study findings highlight that the most important demographic determinant of social networking website loyalty is income. On the other hand, gender has no significant impact to the loyalty. Based on findings, management of social networking websites can develop different strategies that foster loyalty for different demographic segments.

Publication Date

9-1-2012

Original Citation

Bilgihan, A., Nusair, K., Okumus, F. & Bujisic, M. (2014). The Role of Demographics in Predicting e-Loyalty in Social Network Websites. Journal of Information Science and Technology, 9 (2).

Document Type

Paper

Language

English

Source Title

Journal of Information Science and Technology

Volume

9

Issue

2

College

Rosen College of Hospitality Management

Location

Rosen College of Hospitality Management

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