Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews
Publication Date
2-27-2015
Original Citation
Berezina, K., Bilgihan, A., Cobanoglu, C. and Okumus, F. (2015). Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews. Journal of Hospitality Marketing and Management
Document Type
Paper
Language
English
Source Title
Journal of Hospitality Marketing and Management
Copyright Status
Unknown
Copyright Date
2015
College
Rosen College of Hospitality Management
Location
Rosen College of Hospitality Management
STARS Citation
Berezina, Katerina; Bilgihan, Anil; Cobanoglu, Cihan; and Okumus, Fevzi, "Understanding Satisfied and Dissatisfied Hotel Customers: Text Mining of Online Hotel Reviews" (2015). Faculty Scholarship and Creative Works. 568.
https://stars.library.ucf.edu/ucfscholar/568
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