Effective Management Strategies: Millennial Leaders Managing a Multigenerational Workplace

Keywords

leadership strategies, multigenerational employee, Millennial leaders, leadership style, generational leadership

Abstract

The case study discusses effective management strategies for Millennial leaders' ability to manage multigenerational employees in the hospitality industry. It is the first time in the hospitality industry that three very different generations are working together and this new dynamic working environment calls for innovation, mutual understanding and respect. Christopher Payne is a newly promoted restaurant manager who is having difficulty in leading a team of multigenerational employees. During his first year of managing a multi-faceted restaurant complex, he continually receives pushback and doubt about the changes he wishes to bring to the establishment. Christopher feels that his hard work and dedication while leading his team is being ignored. The lack of communication between Christopher and his older, more-experienced manager causes Christopher to question the effectiveness of his leadership style. Understanding these generational differences and leadership styles can ensure an effective and efficient working environment, where Christopher can feel more successful.

Publication Date

1-1-2018

Document Type

Article

Language

English

Source Title

Journal of Hospitality and Tourism Cases

Volume

6

Issue

3

College

Rosen College of Hospitality Management

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