Effective Management Strategies: Millennial Leaders Managing a Multigenerational Workplace
leadership strategies, multigenerational employee, Millennial leaders, leadership style, generational leadership
The case study discusses effective management strategies for Millennial leaders' ability to manage multigenerational employees in the hospitality industry. It is the first time in the hospitality industry that three very different generations are working together and this new dynamic working environment calls for innovation, mutual understanding and respect. Christopher Payne is a newly promoted restaurant manager who is having difficulty in leading a team of multigenerational employees. During his first year of managing a multi-faceted restaurant complex, he continually receives pushback and doubt about the changes he wishes to bring to the establishment. Christopher feels that his hard work and dedication while leading his team is being ignored. The lack of communication between Christopher and his older, more-experienced manager causes Christopher to question the effectiveness of his leadership style. Understanding these generational differences and leadership styles can ensure an effective and efficient working environment, where Christopher can feel more successful.
Journal of Hospitality and Tourism Cases
Rosen College of Hospitality Management
Davis, Brendan W.; van Niekerk, Mathilda; and Okumus, Fevzi, "Effective Management Strategies: Millennial Leaders Managing a Multigenerational Workplace" (2018). Faculty Scholarship and Creative Works. 677.