Differences in Social Evaluations and Their Effects on Employee Job Attitudes and Turnover Intentions in a Restaurant Setting

Keywords

Warmth and competence perceptions, casual dining restaurants, job satisfaction, organizational commitment, turnover intentions

Abstract

The current research examines the effects of employees' social evaluations of their coworkers and managers on job satisfaction, organizational commitment, and turnover intentions. This study enhances existing literature on the perceived work environment of restaurants, with the inclusion of two fundamental social dimensions that people often use in order to evaluate other individuals or groups, namely: their perceived warmth and competence. Hierarchical cluster analyses demonstrated that employees tend to perceive their coworkers and managers in two opposing ways, and independent-samples t-tests showed that employees' job satisfaction, organizational commitment, and turnover intentions differ significantly according to such divergent social perceptions. Managerial and academic implications are discussed in detail.

Publication Date

4-16-2018

Original Citation

Bufquin, D., DiPietro, R. B., Partlow, C. G., & Smith, S. J. (2018). Differences in social evaluations and their effects on employee job attitudes and turnover intentions in a restaurant setting. Journal of Human Resources in Hospitality & Tourism, 17(3), 375-396

Number of Pages

375-396

Document Type

Paper

Language

English

Source Title

Journal of Human Resources in Hospitality and Tourism

Volume

17

Issue

3

College

Rosen College of Hospitality Management

Location

Rosen College of Hospitality Management

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