The Influence of Restaurant Co-workers' Perceived Warmth and Competence on Employees' Turnover Intentions: The Mediating Role of Job Attitudes
Keywords
Casual dining restaurants, Perceived warmth and competence, Job satisfaction, Organizational commitment Turnover intentions
Abstract
The current study examines the influence of co-workers' perceived warmth and competence on employees' job satisfaction, organizational commitment, and turnover intentions in a casual dining restaurant setting. The warmth and competence dimensions represent two fundamental social dimensions that people often use to evaluate other individuals or groups. The current findings determined that co-workers' perceived warmth and competence had significant effects on employees' job satisfaction, which in turn improved their organizational commitment. Furthermore, job satisfaction and organizational commitment mediated the relationships between co-workers' perceived warmth and competence and employees' turnover intentions. Theoretical and managerial implications are discussed.
Publication Date
1-1-2017
Original Citation
Bufquin, D., DiPietro, R. B., Orlowski, M., & Partlow, C. G. (2017). The influence of restaurant co-workers' perceived warmth and competence on employees' turnover intentions: The mediating role of job attitudes. International Journal of Hospitality Management, 60, 13-22
Number of Pages
13-22
Document Type
Paper
Language
English
Source Title
International Journal of Hospitality Management
Volume
60
Copyright Status
Unknown
Copyright Date
2017
College
Rosen College of Hospitality Management
Location
Rosen College of Hospitality Management
STARS Citation
Bufquin, Diego; DiPietro, Robin B.; Orlowski, Marissa; and Partlow, Charles G., "The Influence of Restaurant Co-workers' Perceived Warmth and Competence on Employees' Turnover Intentions: The Mediating Role of Job Attitudes" (2017). Faculty Scholarship and Creative Works. 885.
https://stars.library.ucf.edu/ucfscholar/885
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