The Influence of Restaurant Co-workers' Perceived Warmth and Competence on Employees' Turnover Intentions: The Mediating Role of Job Attitudes

Keywords

Casual dining restaurants, Perceived warmth and competence, Job satisfaction, Organizational commitment Turnover intentions

Abstract

The current study examines the influence of co-workers' perceived warmth and competence on employees' job satisfaction, organizational commitment, and turnover intentions in a casual dining restaurant setting. The warmth and competence dimensions represent two fundamental social dimensions that people often use to evaluate other individuals or groups. The current findings determined that co-workers' perceived warmth and competence had significant effects on employees' job satisfaction, which in turn improved their organizational commitment. Furthermore, job satisfaction and organizational commitment mediated the relationships between co-workers' perceived warmth and competence and employees' turnover intentions. Theoretical and managerial implications are discussed.

Publication Date

1-1-2017

Original Citation

Bufquin, D., DiPietro, R. B., Orlowski, M., & Partlow, C. G. (2017). The influence of restaurant co-workers' perceived warmth and competence on employees' turnover intentions: The mediating role of job attitudes. International Journal of Hospitality Management, 60, 13-22

Number of Pages

13-22

Document Type

Paper

Language

English

Source Title

International Journal of Hospitality Management

Volume

60

College

Rosen College of Hospitality Management

Location

Rosen College of Hospitality Management

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