Keywords
Corporate social responsibility (CSR); Cultural congruence; Employee engagement; International hotel chains; Local employees
Abstract
This study aims to investigate the corporate social responsibility (CSR) practices of international hotel chains operating in China and their effects on local Chinese employees. As CSR practices vary across countries and contexts, this study developed a scale of CSR metrics, which was based on CSR reports published by international hotel chains in China and a comprehensive literature review. Subsequently, the proposed model, which depicts the relationships between CSR practices and local employee work metrics, was tested with a PLS-SEM. Multiple phases of qualitative and quantitative investigations of 2451 local Chinese employees of international hotel chains allowed for validating a formative construct of CSR with four dimensions: environment protection, employee wellness, business ethics, and customer wellness. The PLS-SEM results confirmed the significant effects of CSR practices of international hotel chains in China on local Chinese employee engagement, commitment, job satisfaction, and organizational citizenship behaviors. Theoretical and practical implications are presented.
Publication Date
9-1-2020
Original Citation
Wang, C., Hu, R., & Zhang, T. (Christina). (2020). Corporate social responsibility in international hotel chains and its effects on local employees: Scale development and empirical testing in China. International Journal of Hospitality Management, 90, N.PAG. https://doi.org/10.1016/j.ijhm.2020.102598
Document Type
Paper
Language
English
Source Title
International Journal of Hospitality Management
Volume
90
Copyright Status
Unknown
Copyright Date
2020
Publication Version
Pre-print
College
Rosen College of Hospitality Management
Location
Rosen College of Hospitality Management
STARS Citation
Wang, Chaohui; Hu, Runhong; and Zhang, Tingting (Christina), "Corporate Social Responsibility in International Hotel Chains and its Effects on Local Employees: Scale Development and Empirical Testing in China" (2020). Faculty Scholarship and Creative Works. 925.
https://stars.library.ucf.edu/ucfscholar/925