Evaluating stakeholder management performance using a stakeholder report card: The next step in theory and practice
Abbreviated Journal Title
Health Care Manage. Rev.
performance; report card; stakeholders; CORPORATE PERFORMANCE; ORGANIZATION; HOSPITALS; SALIENCE; INDUSTRY; MATTERS; Health Policy & Services
In the highly competitive health care environment, the survival of an organization may depend on how well powerful stakeholders are managed. Yet, the existing strategic stakeholder management process does not include evaluation of stakeholder management performance. To address this critical gap, this paper proposes a systematic method for evaluation using a stakeholder report card. An example of a physician report card based on this methodology is presented.
Health Care Management Review
"Evaluating stakeholder management performance using a stakeholder report card: The next step in theory and practice" (2002). Faculty Bibliography 2000s. 3344.