Title

Evaluating stakeholder management performance using a stakeholder report card: The next step in theory and practice

Authors

Authors

D. Malvey; M. D. Fottler;D. J. Slovensky

Comments

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Abbreviated Journal Title

Health Care Manage. Rev.

Keywords

performance; report card; stakeholders; CORPORATE PERFORMANCE; ORGANIZATION; HOSPITALS; SALIENCE; INDUSTRY; MATTERS; Health Policy & Services

Abstract

In the highly competitive health care environment, the survival of an organization may depend on how well powerful stakeholders are managed. Yet, the existing strategic stakeholder management process does not include evaluation of stakeholder management performance. To address this critical gap, this paper proposes a systematic method for evaluation using a stakeholder report card. An example of a physician report card based on this methodology is presented.

Journal Title

Health Care Management Review

Volume

27

Issue/Number

2

Publication Date

1-1-2002

Document Type

Article

Language

English

First Page

66

Last Page

79

WOS Identifier

WOS:000174943200007

ISSN

0361-6274

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