Evaluating stakeholder management performance using a stakeholder report card: The next step in theory and practice

    Authors

    D. Malvey; M. D. Fottler;D. J. Slovensky

    Comments

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    Abbreviated Journal Title

    Health Care Manage. Rev.

    Keywords

    performance; report card; stakeholders; CORPORATE PERFORMANCE; ORGANIZATION; HOSPITALS; SALIENCE; INDUSTRY; MATTERS; Health Policy & Services

    Abstract

    In the highly competitive health care environment, the survival of an organization may depend on how well powerful stakeholders are managed. Yet, the existing strategic stakeholder management process does not include evaluation of stakeholder management performance. To address this critical gap, this paper proposes a systematic method for evaluation using a stakeholder report card. An example of a physician report card based on this methodology is presented.

    Journal Title

    Health Care Management Review

    Volume

    27

    Issue/Number

    2

    Publication Date

    1-1-2002

    Document Type

    Article

    Language

    English

    First Page

    66

    Last Page

    79

    WOS Identifier

    WOS:000174943200007

    ISSN

    0361-6274

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