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Abstract

This paper examines the topic of multiskilling in three areas: (a) healthcare trends that drive the need for multiskilling, (b) perspectives from the multiskilling literature, and (c) a case study describing the use of multiskilling and patient-focused care in one organization. Trends facing healthcare providers include cost containment, mergers and alliances, and consumerism. Integrated, these trends cause a fundamental reshaping of the field. One strategy that healthcare providers are using to adapt to the changing business environment is multiskilling. This strategy can lower costs, facilitate collaboration among those providing care and increase patient satisfaction.

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