Title

Employee Satisfaction and Long-Run Shareholder Returns

Keywords

employee satisfaction, shareholder returns, long-run, process type

Abstract

This study empirically tests whether there are differences in the employee satisfaction premium among people- and possession-processing service firms, information-processing service firms, and goods-producing firms. The employee satisfaction premium is measured using the long-run abnormal returns of firms with high employee satisfaction ratings, adjusted for industry and size effects. Results show that the employee satisfaction premium is higher for information-processing services than for people- and possession-processing services. There is no significant difference between people- and possession-processing service firms and goods-producing firms. This finding suggests that employee satisfaction may create higher value for shareholders when it is realised through information-processing services rather than people- and possession-processing services.

Publication Date

8-4-2014

Original Citation

Tang, C.H., & Lee, J. (2014). Employee satisfaction and long-run shareholder returns, The Service Industries Journal, 34(14), 1167-1183.

Number of Pages

1167-1183

Document Type

Paper

Language

English

Source Title

Service Industries Journal

Volume

34

Issue

14

College

Rosen College of Hospitality Management

Location

Rosen College of Hospitality Management

This document is currently not available for download.

http://dx.doi.org/10.1080/02642069.2014.939639

" title="View via DOI" target="_blank" class="btn" > View via DOI


Share

COinS