system development, critical success factors, design research


Many IT systems fail to realize their objectives because not enough attention has been paid to the business context in which the system functions. One reason expressed--an emphasized technical focus which tend to omit business and organizational issues germane to the organization's and the system's success. When an organization's information system is in line with, and provides support for its business strategy--strategic alignment--superior business performance is often the result. Within the Requirements Engineering (RE) community there has been several attempts to develop and utilize approaches which can illuminate business and organizational informational needs. In this dissertation, the DAGS framework is used to develop an integrated web-based requirements elicitation system which is based on Critical Success Factors (CSFs), Jackson's problem diagrams and organizational strategy analysis technique to represent and model an organization's IT requirements. This research employs the DAGS (multi-methodological approach consisting of Design Science, Action Research, Grounded Theory and System Development research methodologies) framework for Information System (IS) design to assist the Information Technology (IT) department in developing a collaborative user requirements system to assist in designing and constructing more effective information systems by incorporating the needs of various stakeholders in support of organizational goals while satisfying these varied needs. Top management's field of vision is represented in the CSFs which provide a compelling clarification of what is important to the organization. Failure to achieve a CSF directly affects the organization's ability to accomplish its mission; Research shows that alignment of IT systems with business strategy leads to superior organizational performance. Industry professionals have consistently considered alignment of IT with business strategy essential to their success thus requirements for an organization's information systems need to be aligned with the objectives of the business strategy that its stakeholders intend to support. This dissertation contributes to the literature on validating an organization's IT and Business Strategic alignment. It has also provided an example of research, grounded in theory but which is nevertheless relevant to business.


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Graduation Date



Cheney, Paul


Doctor of Philosophy (Ph.D.)


College of Business Administration


Management Information Systems

Degree Program

Business Administration








Release Date

November 2010

Length of Campus-only Access


Access Status

Doctoral Dissertation (Open Access)