Abstract
Health and well-being have become one of the most important topics in organizational research. The Covid-19 pandemic has compounded the stress levels in all sectors across the world. The current environment has created unprecedented levels of employee turnover, in what economist have been calling the "Great Resignation," where individuals are not only quitting but are questioning their career choice and choosing to leave their profession altogether. This research utilized Conservation of Research (COR) theory and the Buffer Hypothesis (the notion that social support protects individuals from the negative impacts of workplace stress) to investigate occupational stress and well-being (i.e., burnout and job satisfaction) in the full-service restaurant segment. Prior research on occupational stress has investigated the buffering effect of support by focusing mainly on social support in general (support from friends and family), organizational support, supervisor support, and coworker support. This research is one of the first to conceptualize workplace support to include the role of customer-initiated support as well as organizational support, supervisor support, and coworker support in the occupational stress literature, specifically in the restaurant industry. Additionally, this study simultaneously investigated intention to stay with the employer and intention to change careers/career turnover. The results indicated that workplace stress positively impacts both dimensions of burnout: exhaustion and job disengagement. Subsequently, burnout was found to decrease job satisfaction, which was found to be an important driver of retention. Interestingly, job satisfaction was not significantly related to career turnover, suggesting overall job satisfaction is not enough to prevent career turnover and the buffering hypothesis was not supported. Results suggest that workplace support, including customer-initiated support, may play a different role in the occupational stress, burnout, turnover path. A discussion of the results, implications, and recommendations for future research are provided.
Notes
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Graduation Date
2022
Semester
Spring
Advisor
Murphy, Kevin
Degree
Doctor of Philosophy (Ph.D.)
College
Rosen College of Hospitality Management
Degree Program
Hospitality Management
Format
application/pdf
Identifier
CFE0009046; DP0026379
URL
https://purls.library.ucf.edu/go/DP0026379
Language
English
Release Date
May 2022
Length of Campus-only Access
None
Access Status
Doctoral Dissertation (Open Access)
Location
Rosen College of Hospitality Management
STARS Citation
Rapp, Craig, "Investigating Restaurant Worker Well-being in the Context of the Covid-19 Pandemic: Occupational Stress and the Role of Workplace Support in Retention and Career-change Intentions." (2022). Electronic Theses and Dissertations, 2020-2023. 1075.
https://stars.library.ucf.edu/etd2020/1075