Abstract
Organizational citizenship behaviors (OCBs), including interpersonal helping, have traditionally been framed as explicitly positive behaviors with positive outcomes. The present study extended both theory on negative outcomes of OCB and the challenge-hindrance framework by applying the appraisal perspective of the challenge-hindrance framework to the study of helping events. The study employed an event sampling method that asked participants to report critical incidents of helping events that occurred at work. Results showed that perceived help difficulty predicted hindrance appraisals of help, but daily workload did not. This suggests that the content of helping event is more important than circumstantial factors surrounding the event in predicting stress appraisals.
Notes
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Graduation Date
2020
Semester
Spring
Advisor
Ehrhart, Mark
Degree
Master of Science (M.S.)
College
College of Sciences
Department
Psychology
Degree Program
Industrial Organizational Psychology
Format
application/pdf
Identifier
CFE0007941; DP0023081
URL
https://purls.library.ucf.edu/go/DP0023081
Language
English
Release Date
5-15-2021
Length of Campus-only Access
1 year
Access Status
Masters Thesis (Open Access)
STARS Citation
DiStaso, Michael, "Assessing Stress Outcomes of Interpersonal Helping: An Application of Hindrance Stress Appraisals" (2020). Electronic Theses and Dissertations, 2020-. 35.
https://stars.library.ucf.edu/etd2020/35