Abstract

Organizational citizenship behaviors (OCBs), including interpersonal helping, have traditionally been framed as explicitly positive behaviors with positive outcomes. The present study extended both theory on negative outcomes of OCB and the challenge-hindrance framework by applying the appraisal perspective of the challenge-hindrance framework to the study of helping events. The study employed an event sampling method that asked participants to report critical incidents of helping events that occurred at work. Results showed that perceived help difficulty predicted hindrance appraisals of help, but daily workload did not. This suggests that the content of helping event is more important than circumstantial factors surrounding the event in predicting stress appraisals.

Notes

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Graduation Date

2020

Semester

Spring

Advisor

Ehrhart, Mark

Degree

Master of Science (M.S.)

College

College of Sciences

Department

Psychology

Degree Program

Industrial Organizational Psychology

Format

application/pdf

Identifier

CFE0007941; DP0023081

URL

https://purls.library.ucf.edu/go/DP0023081

Language

English

Release Date

May 2021

Length of Campus-only Access

1 year

Access Status

Masters Thesis (Campus-only Access)

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