Abstract

Internet use has changed modern workplaces and introduced new options for employee behavior, including organizational citizenship behavior (OCB). While prior research suggests the internet is a unique social environment, and not a simple extension of a traditional in-person workplace, OCB has not been studied in this context. This thesis aimed to identify and document the nature of online OCB and identify how it differs in form and function from traditional in-person OCB. This thesis used a mixed methods approach, with self-report data from 201 participants. Results indicate workers engage in OCB online at a lower rate than in person. Some traditional OCBs do not translate to online settings, but online settings do introduce new possibilities for OCB. Additionally, the nature of the relationships between OCB and other workplace constructs, such as cyberloafing, turnover intentions, job satisfaction, organizational commitment, differ depending on if the OCB occurred in person or online. Directions for future research on online forms of OCB are discussed.

Notes

If this is your thesis or dissertation, and want to learn how to access it or for more information about readership statistics, contact us at STARS@ucf.edu

Graduation Date

2021

Semester

Summer

Advisor

Ehrhart, Mark

Degree

Master of Science (M.S.)

College

College of Sciences

Department

Psychology

Degree Program

Industrial and Organizational Psychology

Format

application/pdf

Identifier

CFE0008716;DP0025447

URL

https://purls.library.ucf.edu/go/DP0025447

Language

English

Release Date

August 2021

Length of Campus-only Access

None

Access Status

Masters Thesis (Open Access)

Download

Share

COinS