ORCID

0009-0006-7033-9159

Keywords

Workforce agility, IT Ambidexterity, Human Resource Practices, Job Performance, Healthcare, Partial Least Squares Structural Equation Modeling

Abstract

Healthcare organizations grapple with uncertainties and rapid changes, necessitating agility within their workforce. However, empirical studies on healthcare agility are notably scarce, impeding efforts to foster an agile workforce. Through a systematic literature review, human-related dimensions and information technology aspects were found to be relevant to healthcare agility. This study addresses the impact of Information Technology Ambidexterity (ITA) and Human Resource Practices (HRP) on establishing Workforce Agility (WA). Subsequently, the study also addresses the importance of WA for the job performance of healthcare professionals. Lastly, it evaluates the mediation effect of WA on the impact of both ITA and HRP on JP. Data in these four constructs was collected using adopted scales in the existing literature. A sample of 138 medical professionals from Peru participated in the study. Partial Least Squares Structural Equation Modeling (PLS-SEM) was employed to evaluate the relationships within the multivariable model, and mediation analysis was conducted to investigate the indirect effects of ITA and HRP on JP through WA. Findings indicate that Workforce Agility acts as a full mediator for the relationships of ITA and HRP to JP, which brings more understanding of what constitutes an agile workforce in healthcare and its benefits on employment performance. These results suggest that, in Peru, healthcare organizations must not only invest in ITA and enhance HR practices but also actively foster workforce agility for these efforts to impact medical professionals' job performance positively.

Completion Date

2024

Semester

Fall

Committee Chair

Waldemar Karwowski

Degree

Doctor of Philosophy (Ph.D.)

College

College of Engineering and Computer Science

Department

Industrial Engineering and Management Systems

Format

PDF

Identifier

DP0029705

Document Type

Thesis

Campus Location

Orlando (Main) Campus

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