ORCID

0000-0001-5760-5391

Keywords

citizenship pressure, organizational citizenship behavior, workplace demands, personality traits, withdrawal behavior

Abstract

This dissertation investigates citizenship pressure, defined as an individual’s perception of pressure to perform organizational citizenship behavior (OCB), by examining its conceptual boundaries, antecedents, behavioral outcomes, and underlying mechanisms. Study 1 used an item-sorting task with undergraduate participants to assess whether citizenship pressure is empirically distinct from related constructs such as OCB norms and workaholism. Substantial conceptual overlap prompted refinement of the construct and its measurement. Study 2 surveyed employees to examine how supervisor and coworker OCB demands, along with personality traits (conscientiousness and agreeableness), predict citizenship pressure at the between-person level. Although personality traits showed no direct effects, they moderated how individuals responded to interpersonal demands. Citizenship pressure was positively associated with both OCB and withdrawal, highlighting its dual behavioral implications. Study 3 extended this model at the within-person level using a five-day daily diary design, revealing a cross-level interaction in which agreeableness amplified the daily effect of supervisory demands on citizenship pressure. Across both studies, citizenship pressure also mediated the relationship between OCB demands and behavioral outcomes. While Study 2 showed partial support for these indirect effects, Study 3 provided consistent evidence for mediation. Together, these findings demonstrate that citizenship pressure arises from the interplay of situational expectations and individual dispositions, functioning as both a motivational and strain-based force in shaping workplace behavior.

Completion Date

2025

Semester

Fall

Committee Chair

Jex, Steve

Degree

Doctor of Philosophy (Ph.D.)

College

College of Sciences

Department

Psychology

Format

PDF

Identifier

DP0029725

Document Type

Thesis

Campus Location

Orlando (Main) Campus

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