Title

Patient satisfaction in Turkey: Differences between public and private hospitals

Authors

Authors

D. Tengilimoglu; A. Kisa;S. F. Dziegielewski

Comments

Authors: contact us about adding a copy of your work at STARS@ucf.edu

Abbreviated Journal Title

J. Community Health

Keywords

HEALTH-CARE; Health Policy & Services; Public, Environmental & Occupational Health

Abstract

This article reports the results of a patient-satisfaction survey administered by interview to 2045 adults discharged from several major public and private hospitals in Turkey. The direct measurement of patient-satisfaction is a new phenomenon for this country. An instrument was designed similar to those available in the United States and administered during exit interviews. Two primary areas of analyses were determined in comparing services provided by these public and private hospitals: demographic factors with regard to accessibility and consumer perceptions of the quality of service provided. Relationships and percentages within and among the five public and two private hospitals are reported. Several statistically significant differences were found between the hospitals, with the private hospitals achieving the greatest satisfaction on most of the quality of services issues examined. Future recommendations outline the need to take into account the public's perception of these hospitals and enhancing customer satisfaction as a means of increasing service utilization.

Journal Title

Journal of Community Health

Volume

24

Issue/Number

1

Publication Date

1-1-1999

Document Type

Article

Language

English

First Page

73

Last Page

91

WOS Identifier

WOS:000078582300006

ISSN

0094-5145

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