Patient satisfaction in Turkey: Differences between public and private hospitals

    Authors

    D. Tengilimoglu; A. Kisa;S. F. Dziegielewski

    Comments

    Authors: contact us about adding a copy of your work at STARS@ucf.edu

    Abbreviated Journal Title

    J. Community Health

    Keywords

    HEALTH-CARE; Health Policy & Services; Public, Environmental & Occupational Health

    Abstract

    This article reports the results of a patient-satisfaction survey administered by interview to 2045 adults discharged from several major public and private hospitals in Turkey. The direct measurement of patient-satisfaction is a new phenomenon for this country. An instrument was designed similar to those available in the United States and administered during exit interviews. Two primary areas of analyses were determined in comparing services provided by these public and private hospitals: demographic factors with regard to accessibility and consumer perceptions of the quality of service provided. Relationships and percentages within and among the five public and two private hospitals are reported. Several statistically significant differences were found between the hospitals, with the private hospitals achieving the greatest satisfaction on most of the quality of services issues examined. Future recommendations outline the need to take into account the public's perception of these hospitals and enhancing customer satisfaction as a means of increasing service utilization.

    Journal Title

    Journal of Community Health

    Volume

    24

    Issue/Number

    1

    Publication Date

    1-1-1999

    Document Type

    Article

    Language

    English

    First Page

    73

    Last Page

    91

    WOS Identifier

    WOS:000078582300006

    ISSN

    0094-5145

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