Reducing software requirement perception gaps through coordination mechanisms

    Authors

    H. G. Chen; J. J. Jiang; G. Klein;J. V. Chen

    Comments

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    Abbreviated Journal Title

    J. Syst. Softw.

    Keywords

    Project management; Software requirements; Horizontal coordination; Vertical coordination; Project partnering; Consonance; Information; systems development; Requirements uncertainty; User perception gaps; PROJECT PERFORMANCE; INFORMATION-SYSTEMS; RISK-MANAGEMENT; DESIGN; MODEL; Computer Science, Software Engineering; Computer Science, Theory &; Methods

    Abstract

    Users and information system professionals view the world differently. This perception difference leads to an inability to fully define the information requirements of a new system. Practitioners understand this difficulty and look for solid approaches to address the problem. A model is developed that links coordination mechanisms and project partnering practices to perception gaps and project success. The premise is to use the model to confirm the expected relationships and examine coordination practices in particular for effectiveness in promoting common understanding. Survey results from information system project professionals indicate that the managerial interventions of coordination and partnering are successful in reducing the perception gaps and improving project performance. Prior research had not established a link. The results support the principle that organizations must install specific coordination techniques and implement partnering procedures prior to the commencement of project activities. (C) 2008 Published by Elsevier Inc.

    Journal Title

    Journal of Systems and Software

    Volume

    82

    Issue/Number

    4

    Publication Date

    1-1-2009

    Document Type

    Article

    Language

    English

    First Page

    650

    Last Page

    655

    WOS Identifier

    WOS:000265313700012

    ISSN

    0164-1212

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