Title

Reducing software requirement perception gaps through coordination mechanisms

Authors

Authors

H. G. Chen; J. J. Jiang; G. Klein;J. V. Chen

Comments

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Abbreviated Journal Title

J. Syst. Softw.

Keywords

Project management; Software requirements; Horizontal coordination; Vertical coordination; Project partnering; Consonance; Information; systems development; Requirements uncertainty; User perception gaps; PROJECT PERFORMANCE; INFORMATION-SYSTEMS; RISK-MANAGEMENT; DESIGN; MODEL; Computer Science, Software Engineering; Computer Science, Theory &; Methods

Abstract

Users and information system professionals view the world differently. This perception difference leads to an inability to fully define the information requirements of a new system. Practitioners understand this difficulty and look for solid approaches to address the problem. A model is developed that links coordination mechanisms and project partnering practices to perception gaps and project success. The premise is to use the model to confirm the expected relationships and examine coordination practices in particular for effectiveness in promoting common understanding. Survey results from information system project professionals indicate that the managerial interventions of coordination and partnering are successful in reducing the perception gaps and improving project performance. Prior research had not established a link. The results support the principle that organizations must install specific coordination techniques and implement partnering procedures prior to the commencement of project activities. (C) 2008 Published by Elsevier Inc.

Journal Title

Journal of Systems and Software

Volume

82

Issue/Number

4

Publication Date

1-1-2009

Document Type

Article

Language

English

First Page

650

Last Page

655

WOS Identifier

WOS:000265313700012

ISSN

0164-1212

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